Privacy Policy

Privacy Information

The Illumination Foundation values the privacy of our partners, customers, visitors. We understand your need to maintain control of your personal data when using the Internet. We do not sell any personal information to other companies. Your privacy is maintained through adherence to strict internal policies that exceed industry standards. This statement discloses the privacy practices for Our web site is designed so that no personal identifying information is accessible to anyone outside of The Illumination Foundation and only to authorized personnel within The Illumination Foundation for business purposes. In keeping to the highest Web standards, we would like to detail what information we use, and how we use it:

Contact & Personal Information:

When you submit our online forms (donations, volunteers, etc) to request or submit information, we require personal information (such as, but not always, name, email address, and mailing address). We use this information to provide you with the information you requested.

Hosting & Data Security:

The website is designed internally and has security measures in place against unauthorized access, disclosure, loss or destruction of personal information. These measures may include technological, physical and organizational methods of security.

Other Sites:

This site contains links to other sites. The Illumination Foundation is not responsible for the privacy practices or the content of such Web sites. Please read the privacy statements of these sites as their policies may differ from The Illumination Foundation’s Policy. The inclusion of any link does not imply endorsement by The Illumination Foundation.

Aggregate Information:

In addition to information provided by visitors to our Web site, we use the normal Internet tracking tools associated with standard Internet protocols and Web based systems. This system information is typically stored in log files and the information is used for aggregate reporting. Aggregate reporting includes: total number of visitors, most visited sections, peak traffic times, etc. Log files are simply transaction records web servers maintain. Those logs are used for recording information, such as:

  • Service provider IP addresses
  • Browser versions
  • Referring Web sites
  • Search terms used
  • Average number of pages requested
  • Average duration of visit
  • Total visitor traffic

We use aggregate information gathered from your visit to better design our Web site. This information supplies us with a broad picture of how people use our Web site in order to help the management of our systems and to better serve our audience.

Use of Cookies:

We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. Most browsers can be configured to reject cookies or alert you when cookies are being sent. Keep in mind that if you refuse cookies, it is possible that some portions of the The Illumination Foundation web site may not function exactly as intended.

Children’s Access:

The Illumination Foundation is committed to the protection of children’s privacy, security, and safety. Our web site is created for a general audience and is not designed or intended to attract children in any way. We do not knowingly solicit, collect, or accept any information from children on this web site. Our photographs have full consent of parents or legal guardian(s).


We welcome client/recipient feedback on our products and services. Information contained within one of these service inquiries is used only to resolve the question being asked. Feedback and testimonials help us validate the value that we bring to clients. We endeavor to respond to all feedback as quickly as possible, especially questions and/or comments requiring clarification.


All information collected on the site is stored and maintained in a secure facility that limits access to authorized personnel only. All of The Illumination Foundation board of directors, committee members, advisors and sponsors are well informed about the company’s privacy and security policies, and sign confidentiality agreements upon hire, and are continually updated. Our website is regularly audited and tested for security breaches to ensure all collected information is secure from unauthorized access and viewing. We reserve the right to modify and/or change the The Illumination Foundation Privacy Statement at any time to comply with Standards of ISO/IEC and HIPAA. Please occasionally review this policy.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact us.


Illumination Foundation collects and shares information about individuals who access our services. The information is confidentially stored in a local electronic database called the Greater Los Angeles/Orange County Homeless Management Information System (LA/OC HMIS). The LA/OC HMIS securely records information (data) about persons accessing housing and homeless services within the Los Angeles and Orange Counties.
We ask for your permission to share confidential personal information that we collect about you and your family. This confidential information is referred to as Protected Personal Information (PPI). We are required to protect the privacy of your PPI by complying with the privacy practices described in this Privacy Notice.

Why We Collect and Share Information

The information we collect and share in the HMIS helps us to efficiently coordinate the most effective services for you and your family. It allows us to complete one universal intake per person; better understand homelessness in your community; and assess the types of resources needed in your local area.
By collecting your information for HMIS, we are able to generate statistical reports requested by the Department of Housing and Urban Development (HUD).

The Type of Information We Collect and Share in the HMIS

We collect and share both PPI and general information obtained during your intake and assessment, which may include but is not limited to:
Name and contact information
Social security number
Demographic information such as gender and race/ethnicity
History of homelessness and housing (including current housing status and where and when services have been accessed)
Self-reported medical history including any mental health and substance abuse issues
Case notes and services
Case manager’s contact information
Income sources and amounts; and non-cash benefits
Veteran status
Disability status
Household composition
Emergency contact information
Domestic violence history
Photo (optional)

How Your Personal Information Is Protected in the HMIS

Your information is protected by passwords and encryption technology. Each HMIS user and participating organization must sign an agreement to maintain the security and privacy of your information. Each HMIS user or participating organization that violates the agreement may have access rights terminated and may be subject to further penalties.

How PPI May Be Shared and Disclosed

Unless restricted by other laws, the information we collect can be shared and disclosed under the following circumstances:
To provide or coordinate services.
For payment or reimbursement of services for the participating organization.
For administrative purposes, including but not limited to HMIS system administrator(s) and developer(s), and for legal, audit personnel, and oversight and management functions.
For creating de-identified PPI.
When required by law or for law enforcement purposes.
To prevent a serious threat to health or safety.
As authorized by law, for victims of abuse, neglect, or domestic violence.
For academic research purposes.
Other uses and disclosures of your PPI can be made with your written consent.

Providing Your Consent for Sharing PPI in the HMIS

If you choose to share your PPI in the LA/OC HMIS, we must have your written consent. Exception: In a situation where we are gathering PPI from you during a phone screening, street outreach, or community access center sign-in, your verbal consent can be used to share your information in HMIS. If we obtain your verbal consent, you will be requested to provide written consent during your initial assessment. If you do not appear for your initial assessment, your information will remain in HMIS until you revoke your consent in writing.
You have the right to receive services even if you do not consent to share your PPI in the LA/OC HMIS.

How to Revoke Your Consent for Sharing Information in the HMIS

You may revoke your consent at any time. Your revocation must be provided either in writing or by completing the Revocation of Consent form. Upon receipt of your revocation, we will remove your PPI from the shared HMIS database and prevent further PPI from being added. The PPI that you previously authorized to be shared cannot be entirely removed from the HMIS database and will remain accessible to the limited number of organization(s) that provided you with direct services.

Your Rights to Your Information in the HMIS

You have the right to receive the following, no later than five (5) business days of your written request:
A correction of inaccurate or incomplete PPI;
A copy of your consent form;
A copy of the LA/OC HMIS Privacy Notice;
A copy of your HMIS records; and
A current list of participating organizations that have access to your HMIS data.
You can exercise these rights by making a written request to this organization.

Your Privacy Rights Regarding Your Information in the HMIS

If you believe your privacy rights have been violated, you may send a written grievance to this organization. You will not be retaliated against for filing a grievance.
If your grievance is not resolved to your satisfaction, you may send a written grievance appeal to your HMIS Administrator.

Amendments to this Privacy Notice

The policies in this notice may be amended at any time. These amendments may affect information obtained by this organization before the date of the change. Amendments regarding use or disclosure of PPI will apply to information (data) previously entered in HMIS, unless otherwise stated. All amendments to this privacy notice must be consistent with the requirements of the federal HMIS privacy standards. This organization must keep permanent documentation of all privacy notice amendments.

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